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Uptime Support

The OpSmart team has done extensive troubleshooting of the Uptime platform and also have been part of various Onboarding's. Our team of certified experts have also developed some great solutions for uptime and for its customer. The team worked hand in hand with the Support and Professional teams to get the quality support for the customers.

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Why Choose us?

We have helped customers to deploy uptime Instances across various datacenters, have helped them with onboarding and have provided 24/7 monitoring and regular updates. Our team also built various Application along with Events and validation. The team is well versed in using the API’s and also comes up with solution after their complete research.

We can help you Deploy with

  • Uptime Infrastructure Monitor Setup
  • Configure Various platform monitors in uptime.
    (Windows, LINUX, Oracle, Solaris , AIX ,MSSQL, MySQL, Oracle)
  • Installation, performance, upgrades
  • Adding elements to the Uptime/ Getting Started Guide
  • Agent based monitoring
  • Agentless monitoring
  • SNMP/WMI issues/SNMP Traps
  • Alerts/Notifications/Actions
  • Website monitoring, WAT
  • Custom monitors
  • Plugins for ( Service Monitors and Dashboard )
  • Topological dependencies/ Maintenance
  • Various Application monitoring in uptime ( weblogic,websphere,..)
  • SLA, Applications
  • Performance and Tuning
  • Technical Support Portal
  • Problem report Export , Import
  • API controller and dashboards
  • Integrating with ServiceNow for ticket generation

We can help you Support with

  • Service monitors Issues
  • Dashboard loading issues
  • Problem report (reject DUMP files) not generating
  • Java crash errors
  • 100% memory
  • Alerts without content and subject
  • DNS ISSUE
  • Uptime Log file
  • AWS server port
  • Delete SQL query
  • PHP upgrade
  • Oracle triming process
  • Uptime triming process SQL
  • Limited performace issue
  • Unsupported uptime version.
  • PDF report generation issues
  • Vmware monitoring related issues
  • https certificate issues
  • Uptime upgrade
  • Data collector not working
  • Database Trim, Import, export, migration ,etc

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