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Servicenow Support

Servicenow Support

We help you with researching, planning, coordinating and delivering solutions for you ServiceNow Platform. We partner with business stakeholders to understand requirements and provide best practice advice on how to enhance the ServiceNow implementation, we also partner with IT stakeholders to optimize Configuration Management Database (CMDB) & establishes and manages system integrations in ServiceNow.

We can help you Deploy/Configure with

  • Creating and configuring Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each
  • Customize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow
  • Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests
  • Configure tool configuration consistency across development, stage, testing, sandbox, and production environments
  • Collaboration with ServiceNow System Administration and key stakeholder teams to analyze and understand requirements, then transforming the requirements into a valid solution
  • Design and build of ServiceNow Applications and integration to other applications and platforms; including architecture, languages, best practices and methodologies in an Agile Scrum environment.
  • Integrate CMDB with external data sources.

We can help you Support with

  • Identify system deficiencies and recommend solutions
  • Build appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
  • Follow, maintain and apply documentation best practice policies, procedures and process throughout ServiceNow development
  • Apply additional UI/UX requirements from internal team and align into ServiceNow development
  • Monitor CMDB health and resolve conflicts between authoritative production data sources.
  • Develop Configuration Management processes, procedures, and standards.
  • Manage incidents/problems related to the ServiceNow platform
  • Develop and manages service portal and catalog items
  • Develop and manage operational metrics reporting and dashboards
  • Develop and manage Custom Applications
  • Provide Operational support, maintenance and system configuration
  • Identifies, analyzes and resolves data and system issues of intermediate complexity

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